Version: 1.0
Effective: September 16, 2026
14-day request period
You may request a refund for a SPECTER SDR or SPECTER Complete license purchased directly from SPECTER within 14 calendar days after the Stripe payment date. State that you are requesting a refund and provide the checkout email and product. You do not need to include card details.
How to request
Submit a support ticket with the Billing topic or email support@specter-imaging.com. Requests are measured from the time the message is received. SPECTER may ask for the Stripe receipt or purchase reference to locate the transaction.
What happens after approval
The refund is returned through Stripe to the original payment method. Bank posting times vary. Associated SPECTER SDR and, for a Complete bundle, SPECTER Imaging keys are revoked when the refund is approved. You must stop using and uninstall the proprietary software after the license ends. Open-source rights already granted for separately licensed components are unaffected.
Exceptions and abuse
A refund may be denied for a request made after 14 days unless required by law, a purchase not made directly from SPECTER, fraudulent or abusive use of the refund process, or a transaction already refunded or finally resolved through a chargeback. Duplicate charges and unauthorized transactions will be investigated promptly.
Mandatory rights
This policy does not exclude a refund, cancellation right, warranty remedy, or other consumer protection that cannot lawfully be waived in your jurisdiction.